FIELD TECHNICIAN AT TUGENDE, UGANDA

Tugende Field Technician is a thorough professional with a practical mind and attention to detail. The ideal candidate will be required to work autonomously and responsibly by conducting asset pre-delivery inspections, delivery coordination, installations, testing, repairs and maintenance of all Tugende assets.

Key Duties and Responsibilities

• Complete the procurement process by signing off the pre-delivery inspection notes and managing the inventory.
• Accurately conduct a pre-delivery inspection on all received assets and ensure all necessary maintenance is reported before delivery.
• Coordinate delivery of assets (including loading, paying the delivery agents, offloading, monitoring and reporting any damages) from the supplier to the Tugende branch.
• Accurately capture all-new asset details into the system, before disbursement.
• Read and interpret equipment manuals and repair orders / instructions to perform required maintenance and service.
• Manage all installations, repairs, maintenance and testing of assets before disbursement.
• Provide technical, maintenance services and customer support during field visits or dispatches of assets.
• Document, share and make recommendations on the status of company assets with relevant members of the operations team based on fieldwork discoveries.
• Produce accurate, timely and detailed service reports to the Branch .
• Perform any other technical related duties as may be assigned by the supervisor.

Requirements

– Knowledge, experience, skills and qualification;

• A minimum of a diploma in; Electrical / Mechanical / Automobile Engineering, or Motor Vehicle mechanics, obtained from a certified and recognised institution of learning.
• Should have a valid driver’s licence.
• At least 1-year of work experience as a mechanic or electrician with a reputable organisation or institute.
• Superb technical skills to diagnose and determine the best technical solutions from non-technical descriptions.
• Technical experience with motorcycles and cars assembly and repair.
• Ability to work under pressure with minimal supervision.
• Ability to interpret & understand technical diagrams and manuals.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Familiarity with mobile tools and applications.
• Knowledge of health and safety issues related to motorcycle use, including electrical, mechanical and chemical risks.
• Motorcycle riding proficiency.
• Strong problem-solving skills.

Key Competencies

• Hold values similar to our own: Integrity;- Empathy, Teamwork, Solutions Oriented and Always growing.
• Confidentiality: Able to handle sensitive information professionally and confidentially.
• Positive Attitude: the main mindset of “getting things done” and finding satisfaction in developing sustainable long-term solutions at all times.
• Flexible and resilient: Willingness to travel, flexible in schedule and work hours, seek direct feedback and see every challenge as an opportunity to grow.
• Computer literate with the ability to use MS Office and Google Suite.
• Good customer service skills to deal sensitively with customers
• Proficiency in 2 or more local languages.
• High level of professionalism and integrity.